Communications Skills Courses

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    ADVANCED COMMUNICATION SKILLS

    Whether you communicate under pressure, manage challenges in interpersonal relationships or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.

    The aim of this course is to assist you in becoming a more effective communicator by learning how to identify people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will result in improved business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others which can be the key to your workplace and overall success.

    Target Audience

    This course is targeted at Employees, Supervisors, Middle Managers and Senior Managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

    Target Competencies

    • Verbal and non-verbal communication
    • Building rapport
    • Influencing others
    • Inspiring and persuading others
    • Providing and receiving feedback
    • Assertiveness

    Course Methodology

    The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The course will be built on four pedagogical pillars: concept learning ( presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.

    Course Objectives

    By the end of the course, participants will be able to:

    • Use advanced communication tools and skills to deliver various types of messages
    • Discover the different personal listening styles and identify their own
    • Apply Meta programs to improve understanding of people
    • Describe and harness the power of body language
    • Practice and use assertiveness skills in different situations
    • Demonstrate the use of the secrets of influence for effective communication

  • latest blog post
    ADVANCED COMMUNICATION SKILLS

    Whether you communicate under pressure, manage challenges in interpersonal relationships or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.

    The aim of this course is to assist you in becoming a more effective communicator by learning how to identify people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will result in improved business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others which can be the key to your workplace and overall success.

    Target Audience

    This course is targeted at Employees, Supervisors, Middle Managers and Senior Managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

    Target Competencies

    • Verbal and non-verbal communication
    • Building rapport
    • Influencing others
    • Inspiring and persuading others
    • Providing and receiving feedback
    • Assertiveness

    Course Methodology

    The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The course will be built on four pedagogical pillars: concept learning ( presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.

    Course Objectives

    By the end of the course, participants will be able to:

    • Use advanced communication tools and skills to deliver various types of messages
    • Discover the different personal listening styles and identify their own
    • Apply Meta programs to improve understanding of people
    • Describe and harness the power of body language
    • Practice and use assertiveness skills in different situations
    • Demonstrate the use of the secrets of influence for effective communication

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    ORGANIZATIONAL & DEPARTMENTAL COMMUNICATION

    Communication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information.

    Target Audience

    Managers, Supervisors and Professionals Who Interact With Other Departments, Teams or Business Units

    Target Competencies

    ·         Relating to others

    ·         Gaining commitment

    ·         Teamwork

    ·         Collaboration

    ·         Role awareness

    ·         Understanding motivational needs

    Course Methodology

    This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.

    Course Objectives

    By the end of the course, participants will be able to:

    ·         Identify effective frameworks for constructive interdepartmental communication

    ·         Demonstrate excellent internal customer service skills

    ·         Use proactive approaches to simplify work processes between departments

    ·         Apply different team building models to create alignment within the organization

    ·         Solve interdepartmental conflict by identifying and removing communication barriers

    Develop a plan for enhancing overall organizational communication

  • latest blog post
    ORGANIZATIONAL & DEPARTMENTAL COMMUNICATION

    Communication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information.

    Target Audience

    Managers, Supervisors and Professionals Who Interact With Other Departments, Teams or Business Units

    Target Competencies

    ·         Relating to others

    ·         Gaining commitment

    ·         Teamwork

    ·         Collaboration

    ·         Role awareness

    ·         Understanding motivational needs

    Course Methodology

    This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.

    Course Objectives

    By the end of the course, participants will be able to:

    ·         Identify effective frameworks for constructive interdepartmental communication

    ·         Demonstrate excellent internal customer service skills

    ·         Use proactive approaches to simplify work processes between departments

    ·         Apply different team building models to create alignment within the organization

    ·         Solve interdepartmental conflict by identifying and removing communication barriers

    Develop a plan for enhancing overall organizational communication

  • latest blog post
    INTERPERSONAL COMMUNICATION SKILLS

    Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish our planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an

    Organizational level. This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome.

    The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better in active listening, receive and give effective feedback, deal with different and diverse cultures, and manage conflicts in order to improve quality of relationships and productivity.

    Target Audience

    Employees, Supervisors, Managers and others seeking to improve their communication skills both on and off the job

    Target Competencies

    • Verbal and non-verbal communication
    • Influencing others
    • Assertiveness
    • Active listening
    • Building rapport
    • Networking and feedback
    • Conflict management

    Course Methodology

    This course relies on self-analysis questionnaires so participants can find out and realize their preferred method of communicating with others. Moreover, case studies, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation.

    Course Objectives

    By the end of the course, participants will be able to:

    • Apply the skills necessary for communicating in an effective manner
    • Demonstrate their ability to communicate across cultures
    • Employ techniques for listening actively and empathically
    • Manage interpersonal conflict
    • Handle feedback and criticism constructively