Interpersonal Skills and Self Development Courses

  • latest blog post
    MANAGING MULTIPLE TASKS AND DEADLINE

    Visions and goals are achieved when tasks are understood, priorities are established and deadlines are properly set. This course is designed to help participants develop the right capabilities to manage tasks, evaluate and establish the right priorities, and schedule activities based on clearly established deadlines. The course covers different methods and techniques to encourage task ownership while coordinating with other team members. It also covers how to influence those around us by properly setting expectations and seeing tasks through to successful completion. 

    Course Methodology

    The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

    Course Objectives

    By the end of the course, participants will be able to:

    • Explain the link between strategic planning and task accomplishment
    • Describe task objectives, constraints and stakeholders 
    • Set task priorities and deadlines
    • Improve task outcomes when working in groups and teams
    • Communicate, justify and persuade others when it comes to changes to task assignments

    Target Audience

    This course targets professionals, from all industries, who want to acquire essential skills to create and develop an effective and efficient workplace environment. It is designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career. 

    Target Competencies

    • Self management
    • Goal setting
    • Scheduling
    • Task management
    • Conflict management
    • Communication
    • Motivation
    • Dealing with change 

  • latest blog post
    CRITICAL THINKING & PROBLEM SOLVING FOR PUBLIC SERVICE LEADERS

    We are continuously confronted with problems that require us to take decisions. Most don’t require any complex process to reach a decision: We’re hungry? We decide to eat. Some problems are more complex, like deciding how to prioritize our work or, understanding why a process failed and deciding what to do about it. These require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us. That is where we must have the ability to think critically and make sure there is no flaw in our logic.

    At other times the problem is so unusual that it defies rational and critical thinking. These are the times where creative problem solving becomes an invaluable tool. In this course we will cover all these important thinking approaches. After understanding the thinking mechanisms we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones.

    Target Audience

    Managers, supervisors and administrators who will benefit from better problem solving and decision- making skills and business professionals who want to take their critical thinking to the next level by using both theirexperience and intuition to make the right moves and decisions.

    Target Competencies

    • Attention to details
    • Balanced decision making and conceptual thinking
    • Creativity
    • Developing others and evaluating what is said
    • Intuitive decision making and long range planning
    • Objective listening
    • Practical and proactive thinking
    • Situation analysis
    • Problem solving ability and seeing potential problems

    Course Methodology

    The course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), playback of videotaped performances and individual and group feedback

    Course Objectives

    By the end of the course, participants will be able to:

    • Build and expand decision making, critical thinking and creative problem solving skills
    • Apply logical and creative approaches to solving problems and making decisions
    • Use traditional and creative tools for identifying causes and generating solutions
    • Employ creativity and lateral thinking as business tools
    • Analyze and solve actual problems facing them at work
    • Gain confidence in asking the 'right questions' and overcoming the stress of making complex decisions
    • Demonstrate and build credibility with upper management
    • Develop strategic approaches to problem solving and decision making

  • latest blog post
    MANAGING MULTIPLE TASKS AND DEADLINE

    Visions and goals are achieved when tasks are understood, priorities are established and deadlines are properly set. This course is designed to help participants develop the right capabilities to manage tasks, evaluate and establish the right priorities, and schedule activities based on clearly established deadlines. The course covers different methods and techniques to encourage task ownership while coordinating with other team members. It also covers how to influence those around us by properly setting expectations and seeing tasks through to successful completion. 

    Course Methodology

    The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

    Course Objectives

    By the end of the course, participants will be able to:

    • Explain the link between strategic planning and task accomplishment
    • Describe task objectives, constraints and stakeholders 
    • Set task priorities and deadlines
    • Improve task outcomes when working in groups and teams
    • Communicate, justify and persuade others when it comes to changes to task assignments

    Target Audience

    This course targets professionals, from all industries, who want to acquire essential skills to create and develop an effective and efficient workplace environment. It is designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career. 

    Target Competencies

    • Self management
    • Goal setting
    • Scheduling
    • Task management
    • Conflict management
    • Communication
    • Motivation
    • Dealing with change 

  • latest blog post
    MANAGING MULTIPLE TASKS AND DEADLINE

    Visions and goals are achieved when tasks are understood, priorities are established and deadlines are properly set. This course is designed to help participants develop the right capabilities to manage tasks, evaluate and establish the right priorities, and schedule activities based on clearly established deadlines. The course covers different methods and techniques to encourage task ownership while coordinating with other team members. It also covers how to influence those around us by properly setting expectations and seeing tasks through to successful completion. 

    Course Methodology

    The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

    Course Objectives

    By the end of the course, participants will be able to:

    • Explain the link between strategic planning and task accomplishment
    • Describe task objectives, constraints and stakeholders 
    • Set task priorities and deadlines
    • Improve task outcomes when working in groups and teams
    • Communicate, justify and persuade others when it comes to changes to task assignments

    Target Audience

    This course targets professionals, from all industries, who want to acquire essential skills to create and develop an effective and efficient workplace environment. It is designed for team leaders, supervisors, managers and section heads who are interested in improving their personal productivity or that of the people they manage or work with, whether on a project or within a department. The course also serves as a solid foundation for those who are keen on assuming a supervisory or managerial role as the next step in their career. 

    Target Competencies

    • Self management
    • Goal setting
    • Scheduling
    • Task management
    • Conflict management
    • Communication
    • Motivation
    • Dealing with change 

  • latest blog post
    CRITICAL THINKING & PROBLEM SOLVING FOR PUBLIC SERVICE LEADERS

    We are continuously confronted with problems that require us to take decisions. Most don’t require any complex process to reach a decision: We’re hungry? We decide to eat. Some problems are more complex, like deciding how to prioritize our work or, understanding why a process failed and deciding what to do about it. These require a rational approach to problem solving. Often, things get even more complicated, or our decisions could have an important impact on our lives, careers or the lives of those around us. That is where we must have the ability to think critically and make sure there is no flaw in our logic.

    At other times the problem is so unusual that it defies rational and critical thinking. These are the times where creative problem solving becomes an invaluable tool. In this course we will cover all these important thinking approaches. After understanding the thinking mechanisms we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones.

    Target Audience

    Managers, supervisors and administrators who will benefit from better problem solving and decision- making skills and business professionals who want to take their critical thinking to the next level by using both theirexperience and intuition to make the right moves and decisions.

    Target Competencies

    • Attention to details
    • Balanced decision making and conceptual thinking
    • Creativity
    • Developing others and evaluating what is said
    • Intuitive decision making and long range planning
    • Objective listening
    • Practical and proactive thinking
    • Situation analysis
    • Problem solving ability and seeing potential problems

    Course Methodology

    The course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants, role plays (rehearsed and impromptu), playback of videotaped performances and individual and group feedback

    Course Objectives

    By the end of the course, participants will be able to:

    • Build and expand decision making, critical thinking and creative problem solving skills
    • Apply logical and creative approaches to solving problems and making decisions
    • Use traditional and creative tools for identifying causes and generating solutions
    • Employ creativity and lateral thinking as business tools
    • Analyze and solve actual problems facing them at work
    • Gain confidence in asking the 'right questions' and overcoming the stress of making complex decisions
    • Demonstrate and build credibility with upper management
    • Develop strategic approaches to problem solving and decision making