Administration and Secretarial Courses

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    EFFICIENT ADMINISTRATION SKILLS

    This course aims to help you raise your efficiency levels and develop competencies that will help you move up your career. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance team work. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed abilities to succeed in the modern world of administration. You will develop confident verbal and written communication skills which will enable you to proactively contribute to the successful achievement of the organization’s goals. You will also be able to design action plans enabling you to transfer the learning of this course to your work place. It will also create opportunities for your personal development and for accepting challenges when they arise.

    Moreover, this course will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

    Target Audience

    Administrators, Assistant Administrators and secretaries. Also, those with the potential of becoming administrators can benefit from this course.

    Target Competencies

    • Team work
    • Proactive thinking
    • Building bonds
    • Assertiveness
    • Writing e-mails
    • Adaptability
    • Prioritization

    Course Methodology

    This particular course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions It also uses tools to assess personal talents and areas of improvement and will devise improvement plans. Participants will be coming up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

    Course Objectives

    By the end of the course, participants will be able to:

    • Employ a proactive role in handling job responsibilities within a team environment
    • Demonstrate an understanding of the modern administrator’s highly needed abilities
    • Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
    • Apply professional business writing techniques in writing e-mails
    • Handle telephone calls properly and professionally
    • Develop self management and deal with time wasters
    • Practice memory enhancement techniques with several reinforcement methods and exercises

  • latest blog post
    EFFICIENT ADMINISTRATION SKILLS

    This course aims to help you raise your efficiency levels and develop competencies that will help you move up your career. You will understand the importance of being a team player and will give you insights of what, you as team member, can do to enhance team work. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed abilities to succeed in the modern world of administration. You will develop confident verbal and written communication skills which will enable you to proactively contribute to the successful achievement of the organization’s goals. You will also be able to design action plans enabling you to transfer the learning of this course to your work place. It will also create opportunities for your personal development and for accepting challenges when they arise.

    Moreover, this course will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

    Target Audience

    Administrators, Assistant Administrators and secretaries. Also, those with the potential of becoming administrators can benefit from this course.

    Target Competencies

    • Team work
    • Proactive thinking
    • Building bonds
    • Assertiveness
    • Writing e-mails
    • Adaptability
    • Prioritization

    Course Methodology

    This particular course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions It also uses tools to assess personal talents and areas of improvement and will devise improvement plans. Participants will be coming up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

    Course Objectives

    By the end of the course, participants will be able to:

    • Employ a proactive role in handling job responsibilities within a team environment
    • Demonstrate an understanding of the modern administrator’s highly needed abilities
    • Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
    • Apply professional business writing techniques in writing e-mails
    • Handle telephone calls properly and professionally
    • Develop self management and deal with time wasters
    • Practice memory enhancement techniques with several reinforcement methods and exercises

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    THE HIGHLY PRODUCTIVE & EFFECTIVE ADMINISTRATOR

    Organizations nowadays are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve on the quality of output. This course will equip you with precise strategies which will lift your productivity and effectiveness into new levels. You will learn how to spot and take advantage of opportunities for streamlining and simplifying work processes. You will also gain self-direction and self-management skills needed to propel your career and to help your department and organization. You will also develop and practice a variety of thinking abilities such as logical, analytical, critical and creative. Moreover, in this course you will appreciate and take advantage of the power of positive attitude which will enable you to develop proactive 'can-do' strategies. Similar strategies will be devised on how to build excellent relationship with your manager and colleagues and how to deal with conflict at the workplace.

    Furthermore, you will discover the extent to which emotional intelligence can assist you in expanding your horizon, managing yourself and people around you. Finally, this course will provide you with highly needed action plans for improving your competence in planning, prioritizing and organizing.

    Target Audience

    Administrators, Office Managers, Personal Assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

    Target Competencies

    • Self-management
    • Attention to details
    • Creativity
    • Building bonds
    • Emotional intelligence
    • Organizing
    • Planning

    Course Methodology

    This course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans in this regard. Participants will be coming up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

    Course Objectives

    By the end of the course, participants will be able to:

    • Explain why productivity and effectiveness are critical for the success of the 21st century administrator
    • Develop self-management which will enable professional advancement
    • Employ their thinking skills to facilitate turning problems into Opportunities
    • Apply the power of positive attitude at the workplace
    • Build excellent relationships with people at all levels
    • Plan and organize in order to maximize their use of time and improve their performance at the office

  • latest blog post
    THE HIGHLY PRODUCTIVE & EFFECTIVE ADMINISTRATOR

    Organizations nowadays are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve on the quality of output. This course will equip you with precise strategies which will lift your productivity and effectiveness into new levels. You will learn how to spot and take advantage of opportunities for streamlining and simplifying work processes. You will also gain self-direction and self-management skills needed to propel your career and to help your department and organization. You will also develop and practice a variety of thinking abilities such as logical, analytical, critical and creative. Moreover, in this course you will appreciate and take advantage of the power of positive attitude which will enable you to develop proactive 'can-do' strategies. Similar strategies will be devised on how to build excellent relationship with your manager and colleagues and how to deal with conflict at the workplace.

    Furthermore, you will discover the extent to which emotional intelligence can assist you in expanding your horizon, managing yourself and people around you. Finally, this course will provide you with highly needed action plans for improving your competence in planning, prioritizing and organizing.

    Target Audience

    Administrators, Office Managers, Personal Assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

    Target Competencies

    • Self-management
    • Attention to details
    • Creativity
    • Building bonds
    • Emotional intelligence
    • Organizing
    • Planning

    Course Methodology

    This course is structured using a combination of interactive activities, group and individual exercises, role plays and discussions It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans in this regard. Participants will be coming up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.

    Course Objectives

    By the end of the course, participants will be able to:

    • Explain why productivity and effectiveness are critical for the success of the 21st century administrator
    • Develop self-management which will enable professional advancement
    • Employ their thinking skills to facilitate turning problems into Opportunities
    • Apply the power of positive attitude at the workplace
    • Build excellent relationships with people at all levels
    • Plan and organize in order to maximize their use of time and improve their performance at the office

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    ADMINISTRATION AND OFFICE MANAGEMENT: BEST PRACTICES AND TECHNOLOGIES

    Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistant require have become diversified and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of
    technology to get things done effectively and successfully.

    Target Audience

    This course is targeted at people who have graduated from an office administration program, or those who have several years of documented work experience in the secretarial or office administration fields. It is also designed for those who are interested in qualifying for entry level supervisory or managerial office positions, as well as for those who are currently in related positions and are seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.

    Target Competencies

    • Administration of computer applications
    • Time management
    • Telephone, email and office etiquette
    • Motivation and productivity
    • Writing skills
    • Dealing with diversity
    • Indexing and archiving
    • Meetings and events management

    Course Methodology
    The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.
     

    Course Objectives

    By the end of the course, participants will be able to:

    • Define and apply the new roles of executive assistants and administrators to meet modern challenges
    • Use technology to get more done and to stay connected with the office and their boss
      File, document, sort, index and retrieve corporate documents, records, and reports to organize work flow effectively
    • Create quality standards for a motivating and productive office environment
    • Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and rules of writing
    • Identify and improve the competencies they require to keep generating added value services