Costumer Service Courses

  • latest blog post
    IDENTIFYING TRAINING NEEDS AND EVALUATING TRAINING

    Why Attend
    A successful training function relies heavily on proper
    identification of training needs and evaluation of training. This
    course aims at converting subjective decisions for choosing
    training programs to more objective decisions based on proven
    training methodologies. Such a paradigm shift increases the
    value of the training department within an organization. In
    addition, the focus is to build an awareness for evaluation that
    spans the most common evaluation forms and assessments to
    include evaluations for skills transfer and return on investment.
    Target Audience
    Administrators, officers, specialists, team leaders, managers,
    business partners as well as line mangers responsible for
    identifying training needs and or evaluating training within their
    organizations.
    Target Competencies
    Training needs assessment
    and analysis
    Evaluation of training
    Deciding and initiating
    action
    Working with people
    Persuading and influencing
    Presenting and
    communicating
    Applying expertise and
    technology
    Following instructions and
    procedures
    Planning and organizing
    Course Methodology
    Highly practical and engaging. The course presents theory
    followed by practical exercises developed to apply theoretical
    knowledge in organizational settings.
    Course Objectives
    By the end of the course, participants will be able to:
    Use internationally recognized methods for identifying
    training needs
    Analyze and sort the data obtained from a Training Needs
    Assessment (TNA)
    Write Instructional Learning Objectives (ILOs) that are aligned
    with the results of the TNA
    Evaluate the effectiveness of training at various levels using
    proper data collection methods and instruments for each
    level of evaluation
    List ways to improve transfer of skills from training workshops
    to the workplace
    Calculate the Return on Investment (ROI) for training
    programs by determining their financial costs and returns

  • latest blog post
    IDENTIFYING TRAINING NEEDS AND EVALUATING TRAINING

    Why Attend
    A successful training function relies heavily on proper
    identification of training needs and evaluation of training. This
    course aims at converting subjective decisions for choosing
    training programs to more objective decisions based on proven
    training methodologies. Such a paradigm shift increases the
    value of the training department within an organization. In
    addition, the focus is to build an awareness for evaluation that
    spans the most common evaluation forms and assessments to
    include evaluations for skills transfer and return on investment.
    Target Audience
    Administrators, officers, specialists, team leaders, managers,
    business partners as well as line mangers responsible for
    identifying training needs and or evaluating training within their
    organizations.
    Target Competencies
    Training needs assessment
    and analysis
    Evaluation of training
    Deciding and initiating
    action
    Working with people
    Persuading and influencing
    Presenting and
    communicating
    Applying expertise and
    technology
    Following instructions and
    procedures
    Planning and organizing
    Course Methodology
    Highly practical and engaging. The course presents theory
    followed by practical exercises developed to apply theoretical
    knowledge in organizational settings.
    Course Objectives
    By the end of the course, participants will be able to:
    Use internationally recognized methods for identifying
    training needs
    Analyze and sort the data obtained from a Training Needs
    Assessment (TNA)
    Write Instructional Learning Objectives (ILOs) that are aligned
    with the results of the TNA
    Evaluate the effectiveness of training at various levels using
    proper data collection methods and instruments for each
    level of evaluation
    List ways to improve transfer of skills from training workshops
    to the workplace
    Calculate the Return on Investment (ROI) for training
    programs by determining their financial costs and returns

  • latest blog post
    IDENTIFYING TRAINING NEEDS AND EVALUATING TRAINING

    Why Attend
    A successful training function relies heavily on proper
    identification of training needs and evaluation of training. This
    course aims at converting subjective decisions for choosing
    training programs to more objective decisions based on proven
    training methodologies. Such a paradigm shift increases the
    value of the training department within an organization. In
    addition, the focus is to build an awareness for evaluation that
    spans the most common evaluation forms and assessments to
    include evaluations for skills transfer and return on investment.
    Target Audience
    Administrators, officers, specialists, team leaders, managers,
    business partners as well as line mangers responsible for
    identifying training needs and or evaluating training within their
    organizations.
    Target Competencies
    Training needs assessment
    and analysis
    Evaluation of training
    Deciding and initiating
    action
    Working with people
    Persuading and influencing
    Presenting and
    communicating
    Applying expertise and
    technology
    Following instructions and
    procedures
    Planning and organizing
    Course Methodology
    Highly practical and engaging. The course presents theory
    followed by practical exercises developed to apply theoretical
    knowledge in organizational settings.
    Course Objectives
    By the end of the course, participants will be able to:
    Use internationally recognized methods for identifying
    training needs
    Analyze and sort the data obtained from a Training Needs
    Assessment (TNA)
    Write Instructional Learning Objectives (ILOs) that are aligned
    with the results of the TNA
    Evaluate the effectiveness of training at various levels using
    proper data collection methods and instruments for each
    level of evaluation
    List ways to improve transfer of skills from training workshops
    to the workplace
    Calculate the Return on Investment (ROI) for training
    programs by determining their financial costs and returns